Privacy Policy – paldofun

1. Who We Are and How to Contact Us

paldofun is operated by the entity holding the PAGCOR license for the paldofun platform, accessible at paldofun.net. For all privacy-related inquiries, requests, and concerns, please contact our Data Protection Officer:

• Email: support@paldofun.net (subject line: "Privacy / DPO Request")
• Live Chat: Available 24/7 through the paldofun platform
• Response Time: Privacy requests are handled within ten (10) business days of receipt

If you are contacting us from Manila, Cebu, Davao, or anywhere else in the Philippines, our support team is available to assist in both English and Tagalog.

2. What Personal Data We Collect

paldofun collects the following categories of personal data from players and platform visitors:

3. How We Collect Your Data

paldofun collects personal data through the following means:

• Direct registration: Information you provide when creating a paldofun account, including name, date of birth, email, and mobile number.
• KYC submission: Identity documents and address proofs submitted through the paldofun verification portal.
• Platform interaction: Betting activity, game sessions, and account settings changes automatically recorded by the paldofun system.
• Payment processing: Transaction data from GCash, PayMaya, and bank payment gateways when you make deposits or request withdrawals.
• Technical collection: Device identifiers, IP addresses, and browser data collected automatically when you access paldofun.net.
• Cookies and similar technologies: Session cookies, analytics cookies, and preference cookies — detailed in Section 7.
• Support interactions: Communications you initiate via live chat, email, or any other support channel.

4. Legal Basis for Processing

paldofun processes your personal data under the following legal bases as recognized by the Philippine Data Privacy Act of 2012:

• Contractual necessity: Processing required to fulfill the player-operator agreement — including account management, payment processing, and game provision.
• Legal obligation: Processing required to comply with PAGCOR regulations, Anti-Money Laundering Act (AMLA) requirements, and other applicable Philippine laws.
• Legitimate interests: Processing for fraud detection, security monitoring, platform improvement, and responsible gaming compliance, where such interests do not override your rights.
• Consent: For marketing communications and optional features, where paldofun relies on your explicit, freely given consent which may be withdrawn at any time.

5. How We Use Your Personal Data

paldofun uses your personal data for the following purposes:

• Creating, maintaining, and verifying your paldofun account
• Processing deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other accepted payment methods
• Verifying your age and identity as required by PAGCOR and the Data Privacy Act
• Complying with Anti-Money Laundering Act (Republic Act No. 9160, as amended) obligations — including transaction monitoring and suspicious activity reporting
• Providing customer support via live chat and email
• Sending transactional communications — deposit confirmations, withdrawal notifications, security alerts
• Sending promotional communications where you have opted in to receive them
• Monitoring gaming activity to detect problem gambling behavior and fulfilling responsible gaming obligations
• Detecting and preventing fraud, money laundering, and unauthorized account access
• Analyzing platform usage to improve paldofun's products and services
• Enforcing paldofun's Terms & Conditions

6. Data Sharing and Third Parties

6.1 When We Share Data

paldofun shares personal data with third parties only in the following circumstances:

• PAGCOR and regulatory authorities: paldofun is required to share player data with PAGCOR and other competent Philippine authorities as mandated by law or regulatory directive.
• Payment processors: GCash (operated by Mynt), PayMaya, and partner banks receive necessary transaction data to process deposits and withdrawals. These parties are bound by their own privacy policies and applicable Philippine financial regulations.
• KYC / identity verification providers: Certified third-party identity verification services may process your KYC documents under data processing agreements that require confidentiality and security measures compliant with the Data Privacy Act.
• Game providers: Licensed game studios may receive technical session data (anonymous player IDs, bet amounts, RNG seeds) required to operate certified games. Personal identity data is not shared with game providers.
• Anti-money laundering bodies: Suspicious transaction reports are submitted to the Anti-Money Laundering Council (AMLC) as required under Republic Act No. 9160.
• Legal proceedings: Personal data may be disclosed in response to valid court orders, subpoenas, or lawful requests from Philippine law enforcement agencies.

6.2 No Sale of Personal Data

paldofun does not sell, rent, or trade your personal information to any third party for commercial purposes. Any third-party data sharing is strictly limited to the operational and regulatory purposes described above.

7. Cookies and Tracking Technologies

paldofun uses cookies and similar technologies on the paldofun.net platform. The following types of cookies are used:

• Essential cookies: Required for the platform to function — session management, login persistence, and security tokens. These cannot be disabled without affecting platform functionality.
• Analytics cookies: Used to understand how players use the paldofun platform — which pages are visited, how long sessions last, and which features are used most. Data is aggregated and anonymized. paldofun uses industry-standard analytics tools for this purpose.
• Preference cookies: Store your platform settings — language preferences, display settings, and notification preferences — so paldofun remembers your choices between sessions.
• Security cookies: Used for fraud detection and to verify that login attempts originate from devices previously associated with your account.

You can manage cookie preferences through your browser settings. Blocking essential cookies may impair your ability to log in to and use paldofun.

8. Data Retention

paldofun retains personal data for the following periods, or longer where required by law:

• Active account data: Retained for the duration of your paldofun account plus five (5) years following account closure, in compliance with PAGCOR record-keeping requirements.
• KYC and identity documents: Retained for five (5) years following account closure or the last transaction, as required by the AMLA.
• Transaction records: Retained for five (5) years from the date of each transaction, in compliance with Anti-Money Laundering Act requirements.
• Support communications: Retained for two (2) years from the date of the communication for quality assurance and dispute resolution purposes.
• Technical and usage logs: Retained for twelve (12) months for security and fraud detection purposes.

Following the applicable retention period, personal data is securely destroyed or anonymized in a manner that renders it irrecoverable and unattributable to any individual.

9. Security of Your Data

paldofun implements the following technical and organizational security measures to protect your personal data:

• 256-bit SSL/TLS encryption on all data transmitted between your device and paldofun servers
• Encrypted storage for sensitive data including government ID information and financial account details
• Role-based access controls ensuring paldofun staff access only the data necessary for their function
• Regular third-party security audits and penetration testing of the paldofun platform
• Automated intrusion detection and anomaly monitoring on all platform systems
• Multi-factor authentication on paldofun internal systems that process player personal data
• Mandatory data privacy and security training for all paldofun staff with access to player data

In the event of a personal data breach that may harm player rights, paldofun will notify affected players and the National Privacy Commission (NPC) within seventy-two (72) hours of discovering the breach, in accordance with NPC Circular No. 16-03.

10. Your Rights Under the Data Privacy Act

Under Republic Act No. 10173 (Data Privacy Act of 2012), you have the following rights with respect to your personal data held by paldofun:

• Right to be informed: The right to know what personal data paldofun holds about you and how it is used — addressed by this Privacy Policy.
• Right of access: The right to request a copy of the personal data paldofun holds about you.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to erasure: The right to request deletion of personal data where there is no longer a legitimate or legal basis for its retention, subject to paldofun's regulatory retention obligations.
• Right to object: The right to object to processing of your personal data for marketing purposes at any time.
• Right to data portability: The right to receive your personal data in a structured, commonly used format.
• Right to damages: The right to claim compensation for damages suffered as a result of inaccurate, incomplete, or unlawful processing of your personal data.
• Right to file a complaint: The right to file a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of these rights, contact paldofun's Data Protection Officer at support@paldofun.net with the subject line "Data Privacy Request." paldofun will respond within ten (10) business days.

11. Children and Minors

paldofun's platform is strictly restricted to individuals aged twenty-one (21) years and above, in compliance with PAGCOR regulations. paldofun does not knowingly collect personal data from persons under 21 years of age. If paldofun becomes aware that personal data has been collected from a minor, that data will be immediately deleted and the associated account closed. 🔞

If you believe a minor has accessed or registered a paldofun account, please contact our support team immediately at support@paldofun.net so the matter can be resolved promptly.

12. Changes to This Privacy Policy

paldofun may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or PAGCOR requirements. Material changes will be communicated to registered players via email notification to the address on file and a prominent notice on the paldofun platform at least seven (7) days before the changes take effect. The "Last Updated" date at the top of this page will always reflect the most current version.

Continued use of paldofun following the effective date of any updated Privacy Policy constitutes acceptance of the revised terms. If you do not agree with any update, you may request account closure by contacting support prior to the effective date.

For all privacy matters, the authoritative governing document is the version of this Privacy Policy published at paldofun.net/privacy-policy at the time of the relevant data processing activity.